Thanks for your response, but the representative yesterday morning reinstalled 2019. That produced more problems.  I’d rather not spend any more licensee since WB will make me pay for the next 6 years just to keep access to a business that is closed in case of any IRS audit. I have been through 3 audits over my long business life so having access is paramount should I be required by the IRS to produce explanation.

The very fact they offer nothing for situations like this other than to pay full price shows how this company needs to be exposed for unresponsive technical support and excessive fees. Thanks for your help.