Hello ARICHARDSON!
Let me show you how to track this double payment in QuickBooks Online.
You can create a check to record the first payment. Let me show you how:
- Go to the + New button and select Check.
- Select the Payee and the Bank Account where the payment is coming from.
- Enter the details needed, then click Save and close.
Once done, here's how to record the duplicate one.
- Go back to the + New button and select Expense.
- Select the Payee and the Bank Account where the payment is coming from.
- From the Category details section, make sure to select Accounts Payable.
- Enter the amount, and other details needed. Tap Save and close.
This process will automatically create credits that you can apply to future transactions. I included these links to know more on how to use credit card accounts and record refunds:
Shoot me a reply if you need anything else. Take care!
