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Replying to:
AileneA
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Hello, jose42h.  

 

Thank you for reaching out to the Community. Let's perform some troubleshooting steps to resolve your concern. To start, I'd suggest updating QuickBooks to the latest release. By doing so, it keeps the software up-to-date to ensure you have the latest features and fixes.

 

Then, let's review your settings and filter preferences. These may be blocking your emails from QuickBooks on accident. 

 

  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings.

 

To further isolate this issue, we can also send emails using a sample company file to check if it's doing the same thing. 

 

  1. Go to the File menu and click Close Company. 
  2. In the No Company Open window, click the Open a Sample File button.
  3. Choose the sample company file you want to use.
  4. Then, email a statement.

 

If none of these fixes the problem, I'd recommend reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

 

Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop.
  3. Click on a topic or use the Search for something else button.
  4. Scroll down to get the contact options. 

 

We are always here to help you if you have other concerns. Keep safe always.

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