Welcome to the Community, jrpell. I appreciate you performing JenoP's recommended steps.

To verify my understanding, is this happening with other reports, aside from your balance sheet and profit & loss?

Since data in the file's cells are displaying as zeros in Excel, I'd recommend getting in touch with Microsoft's support team. You'll be able to find contact methods on their website.

Please feel welcome to send a reply if there's any questions or additional details you'd like to provide. Have a wonderful day!