I can provide some information that can help resolve the error you're having with your mileage, @mbockr01.
I recommend contacting our Customer Support team if you're still experiencing problems tracking your trips after following the troubleshooting steps. They can access your account in a safe environment and investigate the problem you're having, as well as the status of the tickets you've made. Then, assist you in resolving the issue.
Refer to this article for more information about resolving mileage trips on your apple and android devices: Fix mileage tracking issues in the QuickBooks Online mobile app.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
In the meantime, you can add your trips manually in QuickBooks. Check the steps outlined in Step 3 on the following article: Automatically track mileage in QuickBooks Online.
I'm always here if you need more help with your mileage trips. Let me know by leaving a reply below. Take care and have a great rest of the day!
