Hi Rasa-LilaM
Thank you for your reply. But
1) I have already had the screen sharing session with your team. The case # 1577883369. No reply from your team BUT they promised to contact me asap. No reply
2) I have asked Hector Garcia to clarify it on his Youtube channel. And his answer you can see in the comments . https://www.youtube.com/watch?v=qQnwuxi6EI8 and also attaching the screen here. This is a bug.
3) Please don't include the generic articles how to handle customers prepayments. I know how to do it and already followed them and spotted the issue.
One more time - the issue is that your system does not analyze accounting records/categories(Debit and Credits) associated with the Sales forms (Invoices, Sales receipts, Credit memo, etc)
So, the system only analyze the type of document and if it is a Sales form it is immediately recognizes the transition associated with the Sales form (invoice or sales receipt) as Revenue and include it to the set of your Sales reports (for example Sales by Customer, Sales by Location)
But - an invoice or sales receipt for a customer prepayment is not Revenue. It is our Liability by the moment we provide the customer with our services.
And your system creates correct accounting records
Debit Accounts Receivable & Credit Unearned Revenue (Liability type) for invoices
OR
Debit Cash & Credit Unearned Revenue (Liability type) for Sales receipts
AND it even does not display these transactions in Profit & Loss in the Revenue section
BUT
it displays them in Sales repots!!!
Please just explain me if the system does not displays Revenue in Profit & Loss WHY it displays Sales (Revenue)in Sales reports?
How can it work at the same time? :) We don't have Sales in P&L BUT we have Sales in Sales Reports???
Please let me help you and answer the question - i agree with Hector - this is a bug in your Sales Reports
I am not a developer but even for me the solutions is obvious and easy
Your system just should use a simple condition IF it is a Sales Form AND it has Income category in the accounting records (Credit Revenue category) THEN It should be displayed in Sales reports
ELSE if there is a Liability type of category used in accounting Credit THEN It should NOT be in Sales Reports
And because your system displays Profit and Loss correctly and this issue is only with Sales Reports it means that someone of your development team just forgot to add this analysis /condition to the process of creating/displaying Sales report.
Please could you fix it. I hope it won't take months or years for your development team to fix it
Or if you think this is correct Please give me a clear answer how to manage this situation.
ONE MORE your generic articles don't work in the case
Your support agent could not explain it to me during the screen sharing session and promised to escalate the concern wit the development team
PLEASE listen to your customers. We all want to improve the system. In particular in the case when the bug is obvious
