Hi there, @YahsChildren1. Let me help you resolve this issue.
I suggest voiding the sales receipt in QuickBooks Online. In that manner, you can maintain the record of declined customer payments with the transactions.
Let me show you how:
- Go to the Sales menu.
- Find the sales receipt in question. Select the dropdown ▼ and then choose View/Edit from the Action column.
- Enter the info in the Memo or Message section to add the reason and then hit Save.
- Select More in the footer and choose Void.
- Click Yes to confirm.
Once your customer's payment medium is available and can transact with you again, you can create and send sales receipts in QuickBooks Online and send them one more time to your customer.
In addition, you can reference this article on how to remove recorded transactions from the system: How to void or delete an invoice or other transactions.
On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.
I'll be glad to help you if you have any other questions about this topic. Keep safe and have a nice day.
