Welcome to the Community, TammyM12.

Let me provide a little information about the compatibility of the Kyocera 5500i scanner in QuickBooks Desktop.

If you install a new scanner or if you are scanning documents for the first time, you need to set up the QuickBooks Scan Manager for QuickBooks Attached Documents. As long as Kyocera 5500i uses a TWAIN compliant scanner, then it should work with QuickBooks Scan Manager.

See the following article for detailed steps and information: Set up QuickBooks Scan Manager.

As always, you can contact our customer care agents if you'd like someone to be with you as you go through these steps. They can pull up your account in a secure environment and assist you further:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Keep me posted if there's anything else you need. Have a great rest of your day.