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Glad to hear again from you, @marcia5.
Let me add more details to make sure your expenses are marked as billable.
When writing a check, you can only mark billable if you choose expense account and assign a customer job on it.
On the other hand, you also need to make sure that your QuickBooks software is updated to the latest version.
If the issue persists, I'd recommend reaching out to our Customer Care Team. An agent will be able to access your account and further assist you via secured remote access session.
Here's how to contact us:
- Visit: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks Version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
Stay in touch with me and let me know how it works on your end. I'm always here to help you in making sure you're able to successfully mark expense as billable.