Hello, Natalie.
Thanks for taking the time to do the steps. I'd like to lay down some solutions to help you with the "Needs attention" message.
Have you tried following the Bank deposit method to clear the message? If not, this is one of the solutions to help you remove it. The full steps and details can be found here: Handle a rejected or failed bank transfer payment.
Another thing that prevents the message from removing is the cache issue. When a browser's cache storage is full or there's a webpage issue, it can cause sync problems within the program.
If you're still getting the message after doing all of the suggested steps, you'll want to isolate this by using an incognito or private window:
- Chrome: Ctrl + Shift + N.
- Internet Explorer or Firefox: Ctrl + Shift + P.
- Safari (for new versions): hold down Command + Shift + N.
From there, log in to your QuickBooks account and check the message. If it's gone, go back to the regular browser and clear the cache. This will remove the corrupted cache data that's preventing the message from going away.
Close out any browser instances after clearing the cache. Though, you can also use another supported browser to fix this.
However if none of the solutions work, then let's take this to our support agents. They'll look deeper into the system and find out what's preventing the message from going away and fix it. Here's how to reach them:
- Click the Help menu.
- On the chat box, type or select Talk to a human.
- When asked, enter something like "cannot remove needs attention message."
- Proceed with No when the bot asks you if the choices are helpful (this will redirect you to the support options).
- Select either Chat with us or Have us call you.
- Complete the survey to begin your contact.
Need to check your sales and inventory status after fixing the error message? This article will help you utilize a specific report to see the data you need: Use reports to see your sales and inventory status.
You're more than welcome to reply or post in the Community space again. I'd be glad to help you out in managing your sales, payments and other things in QuickBooks Online.
