Hello there, @dvmason. Allow me to share some insights to help you fix the error you're getting in reclassifying deposits to a different account.
I appreciate you trying to troubleshoot the issue. Since you're still getting an error, I recommend logging out and logging back into your account. Review the accounts and make sure they are active. Activate them if there's a need to.
Here's how:
- Open the affected transaction.
- Toggle to any active account.
- Put it back to its original account.
This way. it will refresh the transaction and the page.
Once done and still having the same error, you can contact our Customer Support. They have the resources to investigate your account further.
Also, you can refer to this article to see additional steps if you want to make a customer inactive and make them active again: Make a customer inactive and then active.
Don't hesitate to click the Reply button below if you have additional questions about reactivating an account. I'm always here to help.
