I've got you covered on how to view these features, @elmarbc.
Unable to see some options in QBO might cause by a corrupted cache and cookies stored in your browser. That said, let's access your QuickBooks Online account using a private mode.
To start, follow the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once signed in, go to the Accounts and Settings window. The Sales, tab verifies if you can now see the Reminders. For the Manage workflows, you can only see this feature if you have QuickBooks Online Advanced. You can view the screenshots shared by MaryJoyD above for visual reference.
Also, it would be best to contact our Customer Support Team about turning off reminders. We have received several reports about being unable to turn off reminders, and our Product Engineers are now performing a fix as quickly as possible. This way, you'll be added to the list of affected users.
You can follow the steps shared by Rea_M on how to reach them and share this latest investigation number INV-65099.
I'm also attaching these links that you can utilize for guidance. These can walk you through the steps on how to personalize and record your invoice payment:
Always feel free to drop your comments below if you have other questions. I'm always here to help. Stay safe, @elmarb
