Hi there, @jill1959.
I want to make sure your issue with removing a line in a journal entry gets fixed.
The issue is usually caused by your browser's data. Thus, refreshing your browser and clearing its cache can help isolate this issue. For detailed instructions, you can follow the steps shared by my colleagues above.
If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further look into this matter and provide additional troubleshooting steps to get this resolved. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
You might want to review all your created journal entries in QuickBooks Online. You can run the Journal report by going to the Reports menu and selecting it from the For my accountant section.
The Community forum is always open to help you again if you need further assistance managing your journal entries. Wishing you continued success, @jill1959.
