@Jen_D 

I have checked the compatibility with Microsoft Office 2013 and it is listed as a compatible product.  I am on a fully updated Windows 10 Pro machine - also compatible.

I tried two times yesterday to use the Help and Contact features from within Quickbooks and received 2 separate calls.  The first one disconnected or dropped about 4 minutes into the call and never called back.  So, I initiated a second call - they called and again disconnected.  I do not get the impression they understand the issue or are trained to address it.