Hello CyberVerse!

Thanks for joining this post. Let me assist you in fixing the custom message on invoice.

The Edit under Action column will only show if you have other users. You won't be able to see it if you're the only user on the account or if you're trying to edit a primary admin.

I checked our records and there is no new investigation with this issue. To resolve this, you'll want to use an incognito window and check the invoice from there. Incognito won't save your browsing history which can result in an error.

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P  

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues, too.

In addition, it's best to update, repair, or re-install Adobe Reader/Acrobat. Old versions can cause printing issues in QuickBooks Online.

If the same thing happens, I suggest you reach out to our Support Team so they can further check it.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Invoice Message".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

I added this link if you need help in recording payments: Record invoice payments in QuickBooks Online.

The Community is always here to help. Keep on posting if you have other concerns. Take care!