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Let's try matching the invoices with its payments within the banking section. QuickBooks Online looks for open invoices. If it's not finding any open invoice, you can open the payment to expand the transaction and use the Find Match option to search for the transactions.
Here's how:
If you're still unable to find the open invoices, you may want to review the transactions and make sure that the invoices are not reconciled or cleared.
You can get more details in these articles:
That's it. If I can assist you with anything else or additional questions about this, feel free to leave me a reply.