Thank you!  This worked for me.  After clicking the "reset update" button and then clicking "get updates", there was a box that showed the updates in progress.  When they were done, I closed everything up and turned off my computer.  Took a short sanity break.  Turned on computer.  When I opened QB, the signature green circle came up with a small "updating Quickbooks . . . . ." message and then opened.  I can now print 3-up 1099s!