Hi there, Nefastis.
I have replicated your concern on the Test Drive company, in which I was able to see the Manage categories under the More drop-down menu on the Products and services page. I also checked if there's a reported concern about this but haven't found one.
This may be webpage cache issue since the Manage categories button is missing. To verify this, we can try using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.
Here's how:
- Press the Ctrl + Shift + N (Google Chrome) keys on your keyboard.
- Press the Ctrl + Shift + P (Firefox or Internet Explorer) keys on your keyboard.
- Press Control + Option + P (Safari) keys on your keyboard.
After that, try to check if the manage categories button is there. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on maybe have a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
For more details in handling your Products and services items, see the below articles:
Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!
