Well, I just got off the phone with a QB rep who was very nice but didn't seem to know any more than I did about how to fix this.  My next option is to create desktop files and print from there but that is really a lot of extra work.  This seems to be a behind-the-scenes issue, is there any way I can speak to one of those people?  Or at least can this be passed along to one of those people to look at?  Thanks