Why do quickbooks employees always do this?  They answer quickly without reading the question and provide the answer the person posing the question already clearly explained DOES NOT WORK.  It's just a further waste of our time.  and then if we take the 15 steps it takes to get someone to actually read the question and understand that yes, it SHOULD work, but no, it DOES NOT work, they finish up with 'I suggest you contact our team!' and we're just as un-helped as before only now we've wasted a lot of time and we're more frustrated.  It's honestly not ideal.