Hello, Medexhco.
I'll help you in clearing out the outstanding invoices that appear in the Aging report.
This happens when the journal entry isn't linked to the invoices. You'll need to write it off as bad debt if you're unable to collect money from your customer. This keeps your receivables and net income current. You can close out the unpaid invoices displayed in the Aging report. I'll show you how.
- Go to the Customers menu, select Receive Payments.
- locate the name of the customer in the Received from field.
- Enter $0.00 in the Payment amount field.
- Choose Discount and credits.
- In the Amount of Discount field, enter the amount you'd like to write off.
- For the Discount Account, select the Allowance for Doubtful account, then click Done.
- Hit Save and Close.
Repeat the same process for the rest of the unpaid invoices. I've also added this resource for more insights: Write off bad debt in QuickBooks Desktop.
You can also look at the various article: Sales and Customers. This will provide you with links to resources on how to manage your company's income as well as other customer-related concerns.
Let me know if you still have questions or concerns about achieving a write-off in QuickBooks. I'll be here to help you. Take care and have a good one.
