Hi ICM2022,

Welcome to the Community. Let me route you to the teams to a different support check this out.

I presume you've already reset the QuickBooks Updates, so I suggest contacting our QuickBooks Desktop or QuickBooks Desktop Payroll Support. That way, they can check this further using more tools.

You can find their contact details and schedules in this article: Contact QuickBooks products and services Support. Just click the said product or service to see more information.

The Community team is always here if you have any other concerns. Take care and have a good one!