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Replying to:
Angelyn_T
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Hi there, @Seudy1. Let me share with you some information about getting journal entries to show up on your Bank Reconciliation screen.

 

Given that your journal entry (JE) affects the bank account you're currently reconciling, then the transaction should show up on the Reconcile window. I'm adding these screenshots as your visual references.

 

If not, I suggest checking each entry to review the accounts used. If the error continues, you can try performing the steps through a private window. In most cases, an unusual behavior while working with QuickBooks happens due to the stocked cache on the regular browser you're using.

 

You can use either of these keyboard shortcuts to save you time:

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

 

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

 

Alternatively, you can try deleting and recreating the entries to narrow down the result. 

 

On the other hand, you can get more tips while reconciling your account from this link: Reconcile an account in QuickBooks Online.

 

If you have any other follow-up questions about your journal entries or reconciliation, let me know by adding a comment below. I'm more than happy to help. Keep safe!

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