Thanks for coming back, omnyacoustics.
I appreciate you for providing us with a screenshot and coming up with a workaround to get this sorted out. If you made those mappings it will not retroactively map the past payroll. This will only apply to the new transactions when creating payroll. If you need to correct the past payroll transactions to their correct accounts, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one.
You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Feel free to browse this link here if you need help with other tasks with running payroll. It'll route you to our general payroll topics with articles.
Drop a comment below if you need help with processing payroll forms and taxes. I'm more than happy to assist you. Take care and have a wonderful day ahead.
