Hi @doug-graff.
Thank you for coming to the Community for assistance with sending collection letters.
In QuickBooks Online, you can set up reminders to let your customers know their payments are due.
Follow these steps to set up invoice reminders:
-
Select the Gear icon on the Toolbar.
-
Under Your Company, choose Account and Settings (or Company Settings).
-
From the left menu select Sales.
- Go to Reminders section and select the pencil icon.
- Update settings such as the Subject and Email message.
-
Select Save and then Done.
After setting up a reminder email, here's how you can send it for a specific customer in QuickBooks Online:
- On the left menu, click Customers.
- Click a customer name.
- Put a check mark in the invoice boxes, and click Batch actions.
- Choose Send reminders.
For more information on reminders, click here
Please remember, I'm always here for any other questions or concerns.
