Thanks for letting us know you experiencing the same issue, @KristyWells.
When an employee, vendor, customer, or account is made inactive in QuickBooks Online, this error occurs. We can go through the Audit Log to see if there are any reports about the changes.
Here's how:
- Go to the Gear icon.
- Under Tools, select Audit Log.
- Hit the Filter drop-down, select All User under User drop-down list.
- Choose All Dates from the Date drop-down list.
- Under Events, click on Show only these events and tick the Lists box.
- Once done, hit Apply.
This page contains all of the edited workers, customers, vendors, and accounts. When you see an asterisk next to an employee's name, it means they've been deemed inactive. After the names of consumers and vendors, you'll notice (removed).
Let's reactivate what was removed once you've located it, and then resubmit your payroll. Please contact Customer Support if you are unable to activate them or if you notice that nothing has been erased. They have the resources to look into the error.
We're always here to back you up. Just leave a reply to this thread if you need more assistance about this matter or QuickBooks. Stay safe!
