This helps .. how?

If the software will perform this task for NEW company -- it indicates it cannot do it with data from MY company -- which tells me the problem is with the DATA FILE -- ALSO I as PROMISED a call back after FORTY PLUS HOURS and now they can't do that ---- and I'm supposed to start ALL OVER AGAIN? This is SIMPLE the QUICKBOOKS BUSINESS MODEL IS BUILT ON AN EXPECTATION THAT BUSINESSES WILL FAIL -- if your data file goes back, like mine does to Quickbooks 1.0, they don't care about you; I already had to have my  data file "fixed" about 10 years ago with this same issue; their first response was to that my data was "too old" and that was "my problem" -- they FINALLY agreed to "FIX" the date file and managed after NEARLY A MONTH.   Do you have any idea how hard it is to run a business without your books for a MONTH??? 

THEY ARE PLANNING FOR YOU TO FAIL -- IF YOU SUCCEED YOU ARE NOTHING TO THEM BUT OLD DATA and THEY DO NOT BOTHER TO WRITE THEIR UPDATES TO TAKE CARE OF YOU. CAVEAT EMPTOR.