Hi there, @bc91386. Let's work together to isolate the issue of why you're unable to find the receipt snap feature in the QuickBooks Online (QBO) mobile app.

I'm here to ensure that the Receipt Snap feature works without issues. I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate.

Please follow the steps below to proceed:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
• Get the download link through SMS.

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

In addition, once everything's good, you can visit these articles to learn more about the receipt snap feature:

• Upload your receipts and bills to QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

Let me know how this goes and post a reply below. I'm always here to help you access your QuickBooks Online Mobile app. Have a great day!