Hello Shanet007!
I know that you need to update the customer's info and I understand why you feel that way. I'm here so I can help you in updating the billing info.
The best option I can suggest is to update the details on the customer's profile. All changes from there will show when on your future invoices.
- Go to the Sales menu and select Customers.
- For the new interface, click Get paid & pay, then Customers.
- Click the customer's name, then Edit.
- Update the Address tab, then Save.
Also, you'll want to reach out to our Support Team. They can conduct further investigation why you're unable to edit the billing info on invoices.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Edit invoice".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Also, I added this link if you need help in customizing and saving a report: Run reports in QuickBooks Online.
I'll be here if you need more help. Take care!
