Hi there, Kayte.

I appreciate you for letting us know your experience when contacting our phone support. I would feel the same regarding the printing 1099 NEC is not working. Since the Help menu is not working, I'm here to help you get the support you need.

You can reach our QuickBooks Desktop support here: Contact Us.

Furthermore, you can get updates on your concern from them. They have a record and will be able to pull up the details for you.

Please don't hesitate to let me know if you have other questions or concerns.