Hello, @drsrclee.

I appreciate you joining this conversation and sharing your concern here in the Community. Allow me to chime in and help ensure this is taken care of for you.

This isn't the experience we want you to have. Please know that your feedback is important to us. At this time, we can only reach our Support team by doing the steps shared by my colleague above. The option to contact them via email is currently unavailable.

Once you reach them via Chat or Call, you can request for a supervisor to share your experience and feedback.

Our website is always available if you're looking for tips and other resources you can use for managing QuickBooks. Here's the link: Self-help articles.

Don't hesitate to post again in the Community or leave a comment below if you have further concerns. I'm more than willing to assist. Take care always.