Thanks for getting back here, sra411.
Let me share some troubleshooting steps to help fix the issue on your 1099 setup.
Since you have an updated QuickBooks Desktop, we can perform the Verify and Rebuild Data. This identifies the most common data issue within the company file and resolve it.
You can check out the step by step instructions in this article: Verify and Rebuild Data in QuickBooks Desktop.
Once done, try to map your 1099 and check to see if you can change the boxes.
If the option to change is still greyed out, I recommend contacting our Customer Care Team. They can review your setup and investigate what's causing this behavior.
Here's how you can reach out to us:
- In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link at the bottom.
- From the Contact Us page, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.
If you want to contact us using a direct phone number, you can get the information here.
In addition, check out these links to learn more about the 1099 process:
You're always welcome to post a reply here to keep us updated or if you have any other concerns. We're here to help. Take care and stay safe.
