Thank you for joining the thread, @katlioness.
Allow me to give you some tips to resolve this issue on your end.
As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.
Try following the steps below:
- Restart your browser.
- Clear your browser's cache.
- Add Intuit as a trusted site.
- Press Ctrl+J for any browser.
If the issue persists, I suggest you contact the support team, to assist you thoroughly with your concern.
Furthermore, learn more about journal entries in QuickBooks Online:
Please don’t hesitate to drop a comment here in Community, we’re always here to help. I hope to hear from you soon.
