This is not the impression we want you to experience when sending invoices to your customers, KylaC.
I've checked the current investigation (INV-58793) and it's still in progress at this moment. Where there's an undeliverable or bounced e-mail error but customers are receiving the invoices. We've raised this with our engineers and they are working hard to get this resolved.
In this case, we recommend reaching out to our Customer Support Team so they can add you to the list of affected users. Once there's an update on this case, they'll send you an email notification.
You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
Visit our Invoices and payments page for more insights about managing your invoices on your account.
If you need to take care of other things in QuickBooks, I'm with you every step of the way. Just leave a comment below and I'll get back to you. Take care always.
