Your security and privacy is our top priority, JNR.

After your call with our Phone Support Team, they'll be sending you an email where you can send your QuickBooks files. You can try checking your email either in the Spam or Junk folders and the sender will be qbocaresupport@intuit.com.

However, if you can't somehow find it, I suggest reaching out to us again so we can resend an email. For more details about our Data Services FAQs, you can click here.

Thank you for your time and if you have any other questions, please don't hesitate to post here. Take care!