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Replying to:
Jen_D
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Thank for joining this discussion again, @Svgg.

 

I hear you and we're not taking this lightly. Since the troubleshooting steps you've tried for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.

 

You can reach our Live Support through these steps:

 

  1. Go to the (?) Help menu and click on Contact Us.
  2. Type the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

 

 

To ensure we address your concern on time, check out our support hours.

 

I'd like to ensure you're taken care of, so let me know how the call goes. Add a new comment here or mention my name in the thread to notify me. I'm always here to help. Have a nice day!

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