My thoughts exactly.  QBO customer service is horrible, and half the time, after spending over an hour with them, they screw your accounting up worse than it was before.  How do we get this damned red alert to go away, through a process that doesn't take an hour sitting on hold, and is likely to be screwed up by a support rep who has no clue what we're asking them to do in the first place?  Why is something that happens occasionally SO DIFFICULT to deal with, QBO?  No way to solve this through the UI?  Pleeeeease fix this!