Hello there, @ZHFG.
I'd like an opportunity to help you make sure that your invoices are associated with the recorded sales order in QuickBooks Desktop.
In ensuring that your transactions are accurately recorded, QuickBooks Desktop has a specific workflow to suit your business process. Normally, once you hit Create Invoice option in Create Sales Order window, the invoice should be linked automatically to the sales order.
- Create a sales order
- Create an invoice
- Record a payment
- Deposit customer payments
When a transaction is not linked, it may be that the invoice or sales order is accidentally deleted. To fix this, let's perform resorting of your list and verify rebuild of your data.
If the issue persist, I'd recommend reaching out to our Technical Support Team. A specialist will be able to access your account and further assist you via secured remote access session.
Here's how to contact us:
- Visit: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks Version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
Feel free to click the Reply button if you have other questions about resolving your damaged transactions. I'm always here to lend a hand.
