Hi, I am the Controller. We have done these utilities a few times with no errors, but it doesn't help. If our staff at headquarters invoices against the sales order, it links up fine. If shipping does the same thing at the remote warehouse, the sales orders do not link most of the time. 

All of this process used to work fine last year for shipping in our old QuickBooks file, and everything was the same (shipping logs in remotely to headquarters server, shipping user has same privileges, same QuickBooks Enterprise 18 with Advanced Inventory, same server). We have a 30 user license so that isn't the problem either. The ONLY change is we consolidated the separated entities into one main company file, and now sales orders don't link to invoices for the remote user. 

Please help -- it is very time consuming for headquarters to have to invoice instead of shipping, and more work for shipping who now has to provide a manual ship list too.