Hello, Line by Line.
Since the solution above didn't work for you. I suggest reaching out to our QuickBooks Online Support so they can help you investigate this further.
Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. Here's how to contact us:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose Callback.
Just in case, I'll be adding the contact steps for your reference. To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.
Please know that you're always welcome to comment below if you have other concerns about QuickBooks. I'm just around to help. Take care always.
