THIS WORKED!!!!

Ridiculous that Intuit can't fix this or the myriad of other issues with Online. If I had to do it over again I would NOT convert from desktop. Online maybe works for companies with simple invoicing but for a professional services company its a nightmare. Too much more of a nightmare to switch bookkeepers and programs again now. AND to boot...i had just paid for my new desktop version about a month prior to switching bookkeepers (and thus going to online) and Intuit would not give me ANY credit. You know....I've always felt loyal to Intuit because they have a local presence in my town...but i think i'm over it.