Hey GlenYoung007,
Thank you for reaching out to the QuickBooks Community! In this case, since the rebuild didn't correct the issue, I believe contacting our Support Team will be the best bet. They will be able to do a screen share and double-check to see how the items are set up and if it is set up accurately and run some other test. To connect with us, follow these steps below:
- Within your QuickBooks Desktop, click Help at the top menu bar.
- Enter a brief description of your concern, then click Contact Us.
- To the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
- We'll provide you with a few options. You choose which one is best for you.
In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks. Let me know if you need anything else or if you have additional questions about QuickBooks. I'll be here to help.
