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Replying to:
LieraMarie_A
QuickBooks Team

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Thanks for the clarification, @CW5328

 

To clarify, is the Profit or Loss report listed instead of Statement of Activity? Currently, we have an ongoing investigation (INV- 58433) about Non-profit companies displaying the wrong labeling for reports. Rest assured that our engineers are working diligently to get it resolved.

 

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps below to contact support. 

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.help.JPG

 

However, if you can't find whichever report, you may have accumulated too much historical data stored in your browser. I recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. 

 

We can remove them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If you can see the report, clear your browser's cache. You can also switch to a different supported browser to see if it has something to do with your browser. 

 

Lastly, we have various reports available for all QuickBooks Online users. Some, however, are only available for certain subscription levels.

 

Please don't hesitate to drop a comment below if you need further assistance with getting your desired report. Take care.

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