This is not what we want you to experience, @laserguy.
Account-related issues, such as discounts and refunds, need us to gather personal data. For security purposes, we can't have your billing information displayed in the Community.
To verify this issue, please contact our Customer Support team. They have tools that can check your accounts and determine if a refund is possible. They can also conduct a refund right away if the information is verified.
Here’s how:
- Go to this QBDT help link.
- Select your product and click Continue.
- Enter your concern in the box and tap Continue.
- Choose either Chat with us or Have us call you.
Please call them within business hours to ensure we cater to your concern promptly.
If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.
Don’t hesitate to visit me here if you have other concerns aside from getting a refund, so I can take care of them for you.
