I'll help you get rid of the duplicates, julikabarrett.
Normally, sending reminders won't create a duplicate transaction. It will only include a PDF copy of the original invoice. To isolate the issue, you'll want to make sure that there are no recurring invoices set for that customer. Here's how to check it:
- Go to the Gear icon.
- Select Recurring transactions.
- Check if there's an active recurring invoice for that customer.
- If you find one, select the drop-down arrow from the Action column.
- Choose Pause or Delete, then click Yes to confirm the changes.
Once done, go back to the Invoices tab to delete the duplicate transaction.
I'm also adding this article to learn how to design and personalize the invoices that you send: Customize sales forms.
Drop me a comment below if you have any other concerns or further questions about invoices. Have a great day ahead.
