It isn't the kind of encounter that we want you to come across, alstonref.

Since the recommended troubleshooting laid out above didn't work, I'd recommend reaching out to our Phone Support team. An agent  will be able to do a screen-share with you to verify the root cause of the issue.

You can follow these steps to contact us:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Balance Sheet Balance Error".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Feel free to pin these articles when reviewing Balance Sheet report:

• Resolve A/R or A/P balances on a cash basis Balance Sheet
• FAQ: Basic troubleshooting for balance sheets

Let me know if you have any other questions. I'll be around to help you out!