Has there been any resolution to this? Our customers want to be able to add a tip when they pay us and it is a huge missed income for our staff when they can't. Secondly I saw the instructions for how to add a tip as a line item, but it is unclear if anyone has tried this and does it work? Finally I am on 2020 desktop and there is no gear icon on my home page. I am also unable to get it to show up by pressing F5. It seems silly that all these higher functions of the program can ONLY be accessed from one icon that frequently disappears? Is there any other way to access Sales to add Tip as a line item? And can they write in the amount when they go to pay or is it a set amount that we have to add in? Thank you in advance for any help you can offer.