Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
RenjolynC
QuickBooks Team

Reply to message

Thanks for getting back here, Nancy Clary.

 

I'll share details why this happens and how you can correct the account mapping.

 

When your payroll transactions are posting to an incorrect account, it might be because of the following:

 

  • The incorrect account is selected from the Pay from drop-down menu when you run payroll. 
  • Someone updated the Accounting preferences and changed the default account.

You can run the Audit log report to see the account history and who made these changes.

 

Here's how:

 

  1. Click the Gear icon located in the upper right-hand corner.
  2. Select Audit log.
  3. From the drop-down menus, choose the User, Date changed, and Events.

After checking out the history details, if you want edit the account posting and these paychecks were created manually, you'll want to delete and re-create them

 

The instructions are included in these articles:

 

Moving forward, make sure to check the account selected from the Pay from drop-down. If it's not the default account and you are subscribed to the Enhanced payroll, you can edit it by going to your payroll preferences.

 

Here are the steps:

 

  1. Go to the Gear Payroll Settings
  2. Under Preferences, click Accounting. Once you are there, you can see which Expense and Liability accounts are affected when you create a paycheck, make a tax payment or create a deduction. This is a great starting point for drilling down which Payroll Expenses or Payroll Liabilities will reflect on your Profit & Loss or Balance Sheet reports. 
  3. Choose your desired account name from your Chart of Accounts from the drop-down. Note: Account numbers do not appear in this box.
  4. Select OK after choosing all your desired accounts.
  5. (Optional) You will be prompted to update Classes if the class feature is turned on.
  6. You will receive a confirmation screen that your accounting preferences have been updated.

Notes:

 

  • The change of settings affect future transactions. However, you have an option to apply these changes to your past transactions too. If needed, you can backdate these changes for all transactions to the beginning of the year (does not affect changes to selected Bank account).
  • When setting up your accounting preferences, any pay type that doesn't increase your employee's gross pay, such as Cash Tips or Personal Use of Company Car will not appear for you to assign an account.

For reference, you can check out this article: Payroll accounting preferences.

 

If you have the full service payroll, I recommend contacting our Payroll Support Team. They can help you update the Accounting preferences and correct your payrolls.

 

You can follow the instructions on how to contact our support agent here.

 

Please let me know if you have more questions regarding the process. I'll be right here to help you out again. Take care.

Need to get in touch?

Contact us