Thanks for joining the thread, @alanseanluther.
Since you've already set up direct connect in QuickBooks Desktop, you should be able to select the Online Bank Pmt from the Method drop-down list.
There might be a minor data issue in your company file that's causing this unexpected behavior. Let's run some basic troubleshooting steps to fix the issue. This way, you can pay vendors online through QuickBooks.
You can start by updating QuickBooks Desktop to its latest release. Doing this will refresh the program and fix some minor data issues in the system. Here's how:
- Go to the Help menu and select Update QuickBooks Desktop.
- Click the Update Now tab.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- Accept the option to install the new release when prompted.
If you're still getting the same result, run the Verify and Rebuild Data tools. This way, we can identify the source of the issue and fix it.
If you still have data issues, use the QuickBooks File Doctor to fix your company file.
Bill Pay helps small businesses manage their cash flow by giving them more flexibility to pay bills directly from QuickBooks. To know more about its key benefits, check out this article: Pay bills online from QuickBooks Desktop.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a good one!
