I'm sorry you've had to deal with this, @laserguy.
I appreciate you for performing the troubleshooting steps in resolving the issue. It's our priority to ensure that all concerns are being addressed right away.
There are several possible causes why the program stops working. You may have a damaged or missing QBWUSER.INI file. You can resolve it by renaming the file. By doing so, it erases the list of your previously opened company files. You will need to re-open your company file manually.
Here's how:
- Open the folder where the QBWUSER.ini file is saved: Users[Your user name]AppDataLocalIntuitQuickBooks [year]
- If you can't see the folder, you might need to enable hidden files and folders.
- Right-click the QBWUSER.ini file and select Rename.
- Add .old at the end of the file name (as in QBWUSER.ini.old).
- Rename the EntitlementDataStore.ecml file.
- Reopen QuickBooks Desktop.
If the program opens after you rename it, try to open a sample company file. If the issue continues, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.
I'd also appreciate it if you could keep us updated after the call tomorrow. The Community is always here to help in any way we can.
